Current Operational Statement - April 2020
We are living in extraordinary times. Together, we are all facing major changes to both our personal and professional lives. Since the Government introduced the UK lockdown on 23 March it has presented all of us with a unique set of challenges.
Target Lifts Ltd appreciates how important your lift is to you and we thank you for entrusting us to maintain this equipment.
However, in accordance with the Government’s guidance regards prioritising ‘Essential Sites’, it means that some customers may have had one or more PPM visit postponed. This does not mean that your lift is not important to us. It is. It merely means that we have had to prioritise sites and our available resource to attend sites deemed essential to the fight against the Covid-19 virus, e.g. hospitals, care homes, science/research establishments, buildings with vulnerable residents, food distribution centres etc.
Our priority will always be the health and well-being of our workforce and our customers. Our field employees are working under strict site operating procedures based on advice from Government, Construction Leadership Council (CLC) and LEIA (our trade industry) and are maintaining 2m social distancing. They are equipped with PPE (masks, gloves and hand sanitiser).
Completing our PPM visits is central to the service that we provide you with and we are working hard to maintain our schedules. We continue to honour our responsibilities to EVERY customer regarding entrapments and breakdown call-outs and despite obstacles, continue to meet all of our contract service level agreements, in this respect.
Nevertheless, we recognise that you may have concerns if a PPM visit is missed. This statement serves to reassure you that ALL maintenance elements for ALL parts of your lift equipment WILL be undertaken over a 12-month period and within your contract year. We will achieve this via several strategies including:
Extended service visits e.g. spending more time on site to complete more than one maintenance ‘phase’ during a single visit
Double visits e.g. attending site twice in one month instead of once
Reactive servicing e.g. completing a maintenance visit after attending site for a breakdown or entrapment
Be assured that we will do everything we can to ensure your lift is safe and reliable.
Target Lifts is open for business. You can contact us through our usual channels, our management team are working from home and are contactable. Please contact us if your own status changes, e.g. your building is closed, has control measures in place, restricted access times, etc.
Together we will get through this. We thank you for your continued understanding.