Since the UK Government introduced the national lockdown on 23 March it presented us all with a unique set of challenges. Now, as lockdown restrictions begin to ease, the UK is starting to return to ‘business as usual’, albeit with mitigating measures that we must all adhere to. As such, more and more customers are contacting us to advise that their premises are open and that they are now accepting service visits.

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Target Lifts Ltd appreciates how important your lift is to you and we thank you for your valued business and continuing to entrust us to maintain your equipment. Our priority will always be the health and well-being of our workforce and you, our customer.

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Our office is fully open and we have implemented all necessary measures to work safely in accordance with the Government’s ‘Working Safely During COVID-19’ guidance documents. Many of our staff continue to work from home, they are fully contactable and connected to the company’s systems.

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A specific COVID-19 Risk Assessment Method Statement is in place and has been issued to all personnel.

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In the field, our service and project engineers are also working in accordance with the Government’s ‘Working Safely During COVID-19’ documents. These guidance documents are tracked weekly to ensure the company is following current guidance. Any employee visiting site is equipped with appropriate PPE (inc. masks, gloves and hand sanitiser) and is maintaining current social distancing measures.

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For project work we also have a specific Site Operating Procedure in place in accordance with current advice from the Construction Leadership Council. This and our RAMS are available to interested parties on request.

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Our field capacity is at full strength and is working to our normal planned preventative maintenance (PPM) schedules. During the early stages of the pandemic and as per Government advice, we had to prioritise ‘Essential Sites’, this meant that some customers may have had one or more PPM visits postponed. This did not mean that your lift was not important to us. It is. It merely meant that we had to prioritise our available resource to those sites deemed essential to the fight against the virus, e.g. hospitals, care homes, science/research establishments, buildings with vulnerable residents, food distribution centres etc. We are working hard to resolve any PPM backlog. Please bear with us while we work to achieve this. Meeting our PPM obligations is central to the service that we provide you.

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Nevertheless, we recognise that you may have a concern if a PPM visit was missed. This statement serves to reassure you that ALL maintenance elements for ALL parts of your lift equipment WILL be undertaken over a 12-month period and within your contract year. We will achieve this via several strategies including:

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• Extended service visits e.g. spending more time on site to complete more than one maintenance ‘phase’ during a single visit

• Double visits e.g. attending site twice in one month instead of once

• Reactive servicing e.g. completing a maintenance visit after attending site for a breakdown or entrapment

 

Please be assured that we will always do everything we can to ensure your lift is safe and reliable.

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We have a range of services that can support your business returning to work and to assist the protection of your lift users. These services include microbial coatings, air purifying, extra signage, touchless controls, call collection and even maximum occupancy detection (set by you) etc. Please contact us if these are of interest to you.

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We’re open for business and you can contact us as normal.

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Finally, please continue to contact us if your own status changes, e.g. if your building is closed, you have specific or local control measures in place that we need to follow, restricted access times, etc.

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Regards,

The Directors.